Refund Policy & Postage Information – Terms & Conditions
Refunds & Returns
If you are unsatisfied for any reason with a product you have purchased, you are welcome to return it at your own expense within 7 days of it being delivered to the buyer. When the product is received back to us in the original, unused condition and original packaging, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Unfortunately, after 7 days has lapsed a refund or exchange will not be available.
** PLEASE NOTE: Loose lash bags & pillows are exempt from exchange or refund due to health and safety regulations.
If you receive an item that has been damaged during transit, please contact Miss. Lash at email@example.com and we will do our very best to rectify any problems you may have.
If you wish to return a product due to change of mind or you accidentally chose the wrong item, please contact us at firstname.lastname@example.org and we will be happy to organise an exchange. Please be aware, extra postage charges will be at the expense of the consumer.
Although parcels are usually sent within a 24 hour time frame, there is a 48 hour handling time. ALL orders come with a tracking number.
Please be aware that once your parcel is sent, it is no longer under my control. If you have a parcel that has not met the estimated time of delivery, please contact me at email@example.com and I can lodge an investigation through Australia Post.
Express Post parcels DO NOT always mean next day delivery. Please visit the link below to check what amount of time your postcode is expected to take.
It is advised for orders over $50 to take out the optional insurance of $5.00 available at the checkout. If your order is lost or damaged in transit, which doesn’t happen often, Australia Post will only refund $50 plus the postage charge if extra insurance is not taken out. Due to this policy, I can only offer the same amount for lost, stolen or damaged packages. With the extra insurance, Australia Post will compensate up to $100.00.